Customer Care

We want you to be very satisfied with your Eco-Choice product. This section contains helpful information to ensure that your product is safe, reliable and easy-to-use.


Find your Heatilator Eco-Choice product installation manual or service parts guide.

Installation, Use & Care Videos

Watch videos to uncover more about Heatilator Eco-Choice product installation, use & care.

Fireplace Safety

Basic safety precautions to remember when enjoying your stove or insert.

Rebates and Tax Credits

Don’t let your tax refund money go up in smoke. Purchase your new Heatilator EcoChoice stove or insert today and increase the value of your home.

EPA Certification

View EPA test report summaries for all EPA pellet appliances.

Technical Data

Technical data per the 2015 Standards of Performance for residential wood heaters.

Find a Dealer

Where to buy Eco-Choice products.

Find a Dealer