Customer Care

We want you to be very satisfied with your Eco-Choice product. This section contains helpful information to ensure that your product is safe, reliable and easy-to-use.


Find your Heatilator Eco-Choice product installation manual or service parts guide.

Installation, Use & Care Videos

Watch videos to uncover more about Heatilator Eco-Choice product installation, use & care.

Fireplace Safety

Basic safety precautions to remember when enjoying your stove or insert.

State Rebate & Credit Programs

Your state may offer additional rebates or credits on your purchase through a local program.

EPA Certification

View EPA test report summaries for all EPA pellet appliances.

Technical Data

Technical data per the 2015 Standards of Performance for residential wood heaters.

Find a Dealer

Where to buy Eco-Choice products.

Find a Dealer