Customer Care

We want you to be very satisfied with your Eco-Choice product. This section contains helpful information to ensure that your product is safe, reliable and easy-to-use.


Find your Heatilator Eco-Choice product installation manual or service parts guide.

Installation, Use & Care Videos

Watch videos to uncover more about Heatilator Eco-Choice product installation, use & care.

Fireplace Safety

Basic safety precautions to remember when enjoying your stove or insert.

State Rebate & Credit Programs

Your state may offer additional rebates or credits on your purchase through a local program.

EPA Certification

View EPA test report summaries for all EPA pellet appliances.

Technical Data

Technical data per the 2015 Standards of Performance for residential wood heaters.

Current Offers

Current promotions for qualifying products.

Find a Dealer

Where to buy Eco-Choice products.

Find a Dealer

Sign up to Save $50

Sign up to get your personalized coupon for $50 off a Heatilator Eco-Choice stove or insert. Offer expires 2/10/2018.

View Offer >