Contact Us

Product Questions, Service, and Parts

If you need sales, service or support information, it can be provided to you by an Authorized Eco-Choice dealer. The dealership where you bought your product is your first contact for all technical support issues, replacement parts, and pricing inquiries. If you do not know your Authorized Eco Choice dealer, use the dealer locator on the right of this page to find one.

You may also find answers to most of your technical and troubleshooting questions in the Customer Care section of this web site. There are several installation and service manuals and videos available to help you with your questions.

If you are unable to find answers to your question through your dealer or this web site, please contact the Eco–Choice Customer Care Department at 1-877-427-3316. Please make sure to have your units model # and serial number available when you call. This can typically be found on a label on the upper back part of the appliance.

Office Hours:
Monday through Friday, 8 a.m. to 6 p.m. (CST)
Closed Saturday, Sundays and Most Major U.S. Holidays

Eco-Choice Dealership Opportunities

Learn more about becoming an Eco-Choice Dealer

Ask a Question

Have a question regarding Heatilator Eco-Choice? Complete our form and a representative will get back to you.

Apply For Dealership

Submit an application to become a Heatilator Eco-Choice dealer.

Find a Dealer

Where to buy Eco-Choice products.

Find a Dealer

Sign up to Save $50

Sign up to get your personalized coupon for $50 off a Heatilator Eco-Choice stove or insert. Offer expires 7/22/2017.

View Offer >

Sign up to get your personalized coupon for $50 off a Heatilator Eco-Choice stove or insert. Offer expires 7/22/2017.

Get Coupon

Sign up to Save $50